The course
CHCCCS019 – Recognise and Respond to Crisis Situations is a one-day course that provides participants with the knowledge and skills to recognise a person who may be suffering a mental health crisis, how to safely respond, and more importantly, how to recognise a danger, and keep the situation safe.
Course content
- What is Mental Health
- Mental Health in Australia
- Functions of the mind
- Mental Health disorders, causes
- Know the conditions
- The work place
- Duty of care
- Active listening
- Work role procedures, and boundaries
- Cultural diversity
- Intervention tips
- Imminent crisis situations
- Communication
- Scene safety, & de escalation
- Escalation
- Scene safety
- Under threat
- Reporting protocols
- Privacy, confidentiality, & disclosure
- “Who helps the helper”
- Referral directory
Upon successful completion of the course you will be issued with a Nationally Accredited Certificate.
Highlands First Aid is a licensed training partner of Corporate Training Solutions, RTO ID 4256.
